Vinkol Product Support & Privacy

At Vinkol, we are committed to delivering reliable and efficient logistics solutions tailored for businesses and individuals across Nigeria. Our product support ensures that your experience with our platform and services is smooth, secure, and satisfactory.

What We Offer

• 24/7 Customer Support: Our dedicated support team is available around the clock to assist with order placement, tracking updates, claims, and inquiries.
• Multi-Channel Support Access: Reach us via phone, email, live chat, or through the Vinkol app. We also provide a self-service portal with FAQs and guides.
• Delivery Issue Resolution: In the rare event of a delay, damage, or loss due to rider negligence, Vinkol offers up to ₦50,000 maximum refund—processed within 72 hours after proper investigation.
• Personal Shopper Assistance: Our personal shopper feature helps you source and deliver products directly to your doorstep with ease.
• Business Account Management: Corporate and SME clients enjoy priority support, dedicated account managers, and customized reporting tools.

Self-Help Resources

• Track your packages in real-time using our web and mobile platforms.
• Access detailed delivery logs, proof of delivery, and insurance status anytime.
• Download guides and tutorials for seamless onboarding and order management.