VINKOL PLATFORM

LEGAL & POLICY DOCUMENTATION

1. TERMS & POLICY

1.1 Acceptance of Terms

By accessing or using the Vinkol website, app, or services, you agree to be bound by these Terms & Policy. If you do not agree, you must discontinue use of the platform immediately.

1.2 Modification of Terms

Vinkol reserves the right to update or modify these terms at any time without prior notice. Continued use of the platform after changes constitutes your acceptance of the new terms.

1.3 Eligibility

You must be at least 18 years old and legally authorized to enter binding contracts in Nigeria or your country of residence.

1.4 Governing Law

These terms are governed by the laws of the Federal Republic of Nigeria. Disputes shall be settled through arbitration in Lagos, Nigeria.

2. TERMS OF SERVICE

2.1 Nature of Services

Vinkol operates as a B2B courier logistics platform enabling businesses and logistics partners to send, track, and insure small packages. Services include:
  • Real-time delivery tracking
  • Integrated logistics marketplace
  • Self-retention insurance coverage
  • Commission-based service matching
  • Basic product support

2.2 Roles and Responsibilities

2.2.1 Vinkol

  • Acts as a platform provider and not as a courier service.
  • Provides access to tools for logistics tracking, communication, and insurance.
  • Facilitates payments and escrow (if applicable) for deliveries.

2.2.2 Courier Partners

  • Must comply with all Nigerian transport regulations.
  • Are solely responsible for the safety and timeliness of deliveries.
  • Must maintain required insurance or agree to platform coverage terms.

2.2.3 Business Users

  • Must provide accurate shipment details.
  • Are responsible for payment for completed deliveries.
  • Must not ship prohibited or dangerous items.

2.3 Payment and Fees

  • A commission is charged on each successful delivery facilitated via the platform.
  • Payments must be made via approved methods (wallet, debit card, or transfer).
  • Vinkol reserves the right to withhold funds for up to 7 business days for security and fraud checks.

2.4 Cancellation and Refunds

  • Deliveries canceled before pickup may be refunded subject to a 5% processing fee.
  • No refunds after dispatch unless courier partner is at fault.
  • Insurance claims must follow outlined procedures in the Product Support section.

3. PRODUCT SUPPORT

3.1 Service Hours

Support is available Monday to Saturday, 8:00 AM to 6:00 PM (WAT), via chat, email, and phone.

3.2 Delivery Disputes

  • Report issues within 24 hours of delivery.
  • Submit supporting documentation (photos, signed waybill, etc.).
  • Vinkol will mediate, but final decisions rest with the partner policy.

3.3 Vinkol Self-Retention Coverage

  • Coverage limited to NGN 50,000 per package unless otherwise stated.
  • Claims must be submitted within 3 days of incident.
  • Required: proof of dispatch, recipient complaint, item value documentation.
  • Claim decisions issued within 7 business days.

3.4 Partner Onboarding Support

  • Courier and merchant partners receive onboarding guides and training modules.
  • Performance monitoring may lead to delisting for repeated violations.

4. SECURITY & PRIVACY

4.1 Data Collection

We collect the following user data:
  • Personal identification (name, phone number, email)
  • Location data (for live tracking)
  • Payment information (secured via PCI-compliant processors)
  • Package and order details

4.2 Data Use

Your data is used to:
  • Facilitate service delivery
  • Improve platform performance
  • Comply with regulatory requirements
  • Communicate updates and promotions (opt-out available)

4.3 Data Protection

  • All user data is stored on encrypted servers.
  • TLS encryption is used for all transactions.
  • Only authorized personnel have access to sensitive data.

4.4 Third-Party Sharing

  • We may share data with verified logistics and payment providers for service fulfillment.
  • We do not sell user data to third parties.

4.5 Breach Notification

In case of a data breach, users will be notified within 72 hours via email and platform notifications.

5. LIMITATION OF LIABILITY

  • Vinkol shall not be liable for any indirect or consequential damages.
  • Vinkol shall not be liable for delivery delays or failures caused by courier partners.
  • Vinkol shall not be liable for loss or damage exceeding the insurance claim cap (unless explicitly covered).
  • Vinkol shall not be liable for user negligence or inaccurate data entry.
  • Vinkol shall not be liable for loss or damage exceeding the approved claim cap (unless explicitly covered)

6. TERMINATION

Vinkol may suspend or terminate accounts that:

  • Engage in fraudulent or suspicious activity
  • Violate these terms or applicable laws
  • Are inactive for more than 6 months (with notification)

7. CONTACT

Questions, claims, or complaints can be directed to:

Vinkol Support Team

© 2025 Vinkol Platform. All rights reserved.